Battery Technician App - Warranty integration

Warranty integration is crucial for both end users and businesses. To eliminate the challenges of integrating warranties at a later stage, we introduced a seamless warranty feature within the app, leading to a 30% increase in efficiency and user satisfaction.

Tools

Method:

Platform:

Languages:

Adobe XD,

Miro

Persona Map, User Journey, Wireframe,
UI Design

Android

English, French, Spanish

Team:

Sr. Interactive Specialist: Bhushan Shimpi
Sr UI Designer: Vertika
UI Designer: Pulkit

What was the problem we trying to solve?

The challenge was ensuring a seamless and efficient warranty verification process for users, reducing manual intervention and delays in service completion.

The process we follow?

Identified pain points in warranty verification.
Integrated an in-app warranty validation feature.
Provided clear UI for users to check, validate, and apply warranties effortlessly.
Implemented a discount mechanism to enhance user benefits.

Where did we succeed or fail?

Success:

Improved user journey with a step-by-step verification process.
Increased service efficiency by reducing warranty validation time.
Enhanced transparency with clear pricing and discount breakdowns.

Failure (or improvement area):

Further optimization may be needed for better accessibility.
Edge cases like invalid warranty claims or product mismatches might still require manual intervention.

What insights informed your design decisions along the way?

Users struggled with manual warranty claims, leading to frustration and service delays.
A smooth digital verification process reduces customer support dependency.
Clear pricing and discount visibility improve trust and conversion rates.

What was the ultimate solution? Why do you feel that solution was best?

The final solution integrated a step-by-step warranty verification within the app, allowing users to validate warranties in real-time.
This was the best solution as it streamlined the workflow, enhanced user trust, and reduced processing time, improving overall service efficiency.